Good Samaritan Hospital frequently asked questions
- If you are looking for a copy of a birth certificate for someone born at Good Samaritan Hospital, you must contact:
Village of Suffern, Birth Registrar
61 Washington Avenue
Suffern, NY 10901
845-357-2600
Please supply the following:
Name
Date of Birth
Reason for request
Father’s name and mother’s maiden name
Photo identification
$10 money order or check
- How can I get medical advice or a diagnosis?
We do not offer medical advice via e-mail. Concerns pertaining to medical diagnoses and treatments should be discussed with your physician.
If you do not have a physician, please visit our physician locator, or call:
Good Samaritan Hospital?
1-800-HELP-IN-5
The most commonly asked questions are:
- Does the hospital and Dr. participate with my insurance?
Patients can learn about their coverage by calling their Insurance company or visit their insurance company website. Be sure to ask if a referral and/or pre-certification is required for the specific type of service that is requested
- I have a co-pay/co-insurance to pay before my service is provided?
It is required by your insurance company that it is the patient’s responsibility to pay their co-pay at the time of service. Since co-pay and deductible amount can vary, patients need to contact their insurance company for this information.
- Do I have a co-pay/co-insurance to pay before my service is provided?
It is required by your insurance company that it is the patient’s responsibility to pay their co-pay at the time of service. Since co-pay and deductible amount can vary, patients need to contact their insurance company for this information.
- What other bills should I expect besides the one from the hospital? Or, Why did I get a bill from these ancillary areas when I thought my insurance covered my entire stay/service provided at GSH?
Depending on the type of service that is provided, you can expect additional billing from the following areas:
Ramapo Radiology
Radiology Billing 845-368-5000, extension 6145
Ramapo Anesthesiologists
Anesthesia Billing 845-357-5770PPMS
Pathology Billing 845-294-4339MED EXCEL
E.D. Billing 845-565-3700
- What telephone number do I call if I have a question about my hospital bill? 877-342-1500
- What do I do if I do not have Health Insurance? A Financial Counselor can set up appointment with a representative from NCO Agency to assist patient with Medicaid application. If a patient is not eligible fill out a Bon Secours Financial Assistance Application.
- Do I need an appointment for the service that I require? To find out if an appointment is required, you can may call Good Samaritan Hospital at 845-368-5000 and ask for the specific department that you need.
- What are the hours of operations for the laboratory and radiology department?
Laboratory Department: Monday – Friday 7:00 AM - 7:00 PM Saturday – 9:00 AM – 12:00 AM Sunday – Stat Blood Work Only
Radiology Department: Mon. – Friday – 7:00 AM – 4:00 PM for scheduled appointmentsMon. – Sunday – 24 hours for xrays
- Who do I call if I have a complaint about my care?
Good Samaritan Hospital Patient Advocate - 845-368-5111
- Who do I call for my surgery arrival time?
Good Samaritan Hospital Surgical Scheduling Department at 845-368-5000 Ext. 5028
