Coronavirus Latest Updates

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Visitor Information


Coronavirus (COVID-19): Maintaining a Safe and Effective Care Environment

A safe and effective care environment is our highest priority, and Westchester Medical Center Health Network (WMCHealth) hospitals and medical practices have undertaken necessary steps to protect our patients and workforce as the novel coronavirus (COVID-19) situation evolves.

View our complete COVID-19 response, including information on testing, visitation, donations and services.

 

All visitors should stop at the Information Desk for information and directions. Visitors are welcome to use the cafeteria or wait in the hospital's lobby area at any time during visiting hours. Family and friends of surgical patients may wait in the ambulatory waiting area, in the hospital lobby or in the surgical waiting room after 4:00 p.m. House phones are available in the lobby to contact patient rooms.

Critical Care Units (ICU/CCU)

Visiting hours are: 6:30a.m. - 7:00a.m. 
                             10:00a.m. - 7:00p.m.
                             8:00p.m. - 9:00p.m.

CVICU

Visiting hours are: 12 noon - 7:00 p.m.

SICU

Visiting hours are: 10:00 a.m.- 9:00 p.m. (No visitors from 6:00 a.m.- 8:00 a.m. & 7:00 p.m.- 8:00 p.m.)

In the CVICU, SICU, ICU/CCU - visiting is limited to immediate family/surrogate/significant other — only (2 persons per bedside).  No children under the age of 12 will be allowed in Critical Care areas (special permission is required for any exceptions—contact Nurse Manager or Nursing Supervisor)  If family feels that their loved one would benefit from 24 hour visiting or if it is an end of life situation, it should be discussed with manager of the unit so appropriate arrangements can be made.  Due to space constraints, family (one member) are encouraged to rest in the Critical Care Lounge and check on their loved one's periodically during the night.  If there is any disagreement or conflict regarding the above arrangements, notify the Patient Advocate for assistance. 

Pre and Post Cardiac Catheterization (PPCC)

Visiting hours are: 6:00 a.m.- 8:00 p.m. No one under 12 years of age. Two visitors per patient.

Maternity/Mother-baby Unit

Infant safety is very important to us. We support the family unit and welcome fathers and significant others to stay with mother and baby.  Our unit is always open (24/7), however we encourage family members and visitors to remember and be respectful of the fact that our new mothers and babies do need their rest.   

Please do not bring sick children to visit for the safety of our new babies.

Labor and Delivery (L&D)

Visitors will be limited at the discretion of the Medical team.  Visitors will be permitted to see patient after consultation with the patient's caregivers.    

NICU

Only parents and grandparents of newborn will be admitted. Exceptions will be made the at the discretion of the neonatologist/nurse manager. 

Chemical Dependency Unit

All visitors must be interviewed prior to visit by staff to ensure appropriateness of the visit.  Hours are 1:00pm - 3:00pm on Saturday, with a mandatory meeting for families prior to visiting from 1:00p.m. - 2:00p.m. All visits take place in the community room. 

Patient Updates by Phone

The hours between 10:00 a.m. - 11:00 a.m. and 9:00 p.m. - 10:00 p.m. have been designated as the time for families to call the unit for an update on the patient's condition. Calls will not be accepted outside of these hours. One spokesperson from each family should be designated to call. This individual may then inform other concerned family members and friends.

Families are encouraged to contact their physician during their office hours for information regarding tests and results.

The hospital staff is bound by strict federal and state confidentiality regulations. They cannot and will not reveal any information to telephone callers other than patient condition. Please use the patient's physician as your main contact.

Patient Information

Family and friends may call the Information Desk in the main lobby to obtain a room number or telephone extension. The Information Desk is open daily from 8:00 a.m. - 8:00 p.m. The hospital operator, who can be reached by dialing 845.368.5000, will transfer outside callers to the Information Desk.

Visitor Parking

Visitor parking is available on the hospital property and accessible from Hillcrest Road.  Vallet parking is also available for $2 at the main entrance.  

Lodging for Visitors

There are several hotels and motels in the area offering discounted rates to families of Good Samaritan Hospital patients. If your family needs assistance with accommodation arrangements, contact the patient representative by dialing '0' and asking the hospital operator to page her.